Conversation Guide
Tone, Structure & Focus

The Big Picture: Tone, Structure & Focus

Every sentence in your outreach should:

  • Address a pain point: unreliable pricing, fraud, visibility.
  • Show empathy: "I know how frustrating it is…"
  • Offer a solution: "Live-feed rates eliminate guesswork."
  • Build trust: verified users, encrypted data, audit trail.
  • Guide action: demo, trial, signup, or call.

Writing style tips:

  • Sentences: 10–15 words
  • Voice: Active
  • Focus: Customer-first (“You’ll save…” not “We offer…”)